Q. What is Trade & Renovate?
Trade & Renovate is an online marketplace based in California that specializes in buying, selling, and trading renewed (refurbished) electronic devices, including smartphones, laptops, tablets, and accessories. All devices are professionally tested and certified before being listed.
Q. Are the devices refurbished and functional?
Yes. Every device undergoes comprehensive testing, repair, and certification to ensure it works like new. Cosmetic wear is graded and clearly described for transparency.
Buying Devices
Q. How do I purchase a device?
Simply browse our catalog, select a device, choose the condition grade, and proceed to checkout. Once payment is confirmed, your device will be shipped from our California warehouse.
Q. What do the condition grades mean?
We offer multiple grades such as Mint, Excellent, Good, and Fair. Each grade reflects cosmetic appearance and minor imperfections, but all devices are fully functional.
Q. Do devices come with accessories?
Most devices include essential accessories such as a charging cable. Additional accessories like adapters or headphones are listed on each product page if included.
Q. Do devices come with a warranty?
Yes. All devices come with a limited warranty covering functional defects. Extended warranty options are available for purchase at checkout.
Q. Can I return a device?
Yes. We offer a 14-day return policy for most products. Devices must be returned in their original condition with included accessories. Some restrictions may apply.
Q. Are prices tax-inclusive?
California sales tax is applied at checkout. Prices on the site do not include tax unless otherwise specified.
Selling / Trading In Devices
Q. Can I sell or trade in my device to Trade & Renovate?
Yes. Use our online trade-in tool to get a free quote. If you accept, we provide a prepaid shipping label and instructions for sending your device safely.
Q. How quickly do I get paid?
After we receive and inspect your device, payment is issued via your chosen method (PayPal, bank transfer, or store credit) within 2–5 business days.
Q. Do I need to erase my personal data?
While you can erase your data before shipping, all devices undergo secure data wiping to ensure privacy.
Q. What if my device doesn’t match the description?
We will update the offer if discrepancies are found. You may accept the revised offer or request the device returned.
Shipping & Delivery
Q. Do you ship within the USA?
Yes. All orders are shipped across the United States. Delivery times depend on the carrier and your location.
Q. Is shipping insured?
Yes. Every shipment is fully insured against loss or damage during transit.
Q. How long does delivery take?
Orders are typically processed within 1–2 business days. Standard shipping within California usually takes 1–3 days, while national shipping may take 3–7 days.
Warranty & Support
Q. What does the warranty cover?
The warranty covers functional defects of the device. Cosmetic imperfections that do not affect performance are not covered. Terms vary by product.
Q. How do I claim warranty service?
Contact our Customer Support Team with your order number. We guide you through repair, replacement, or refund options based on warranty terms.
Q. Can I extend my warranty?
Yes. Extended warranties are available for purchase during checkout and cover additional months beyond the standard warranty.
Q. How can I contact support?
Support is available by email, phone, or live chat during business hours. Response times are typically within 24 hours.
Security & Privacy
Q. Is my personal information safe?
Yes. We comply with U.S. privacy and data protection laws. Payment processing is secure, and personal data is never shared without consent.
Q. How is data handled when selling a device?
All devices are securely wiped using professional software to remove personal information before resale.
General Questions
Q. Do you offer financing or installment payments?
Yes. U.S. customers may have the option to pay in installments via our financing partners. Terms and eligibility are provided at checkout.
Q. Do you work with businesses or bulk orders?
Yes. Trade & Renovate offers custom pricing for bulk purchases and business accounts. Contact our sales team for more information.
Q. Can I track my order?
Yes. All shipments come with a tracking number. You will receive email notifications with real-time updates.
Q. Where can I find customer reviews?
Verified customer reviews are displayed on our product pages and on trusted review platforms to ensure transparency.